Our Philosophy

We wish to thank you and your staff for the amazing service you provided in getting the new site up and running.”

Linda Jones – Director, Boston Ballet

  1. A CUSTOMER is the most important person in our business.
  2. A CUSTOMER is not dependent upon us - we are dependent upon them.
  3. A CUSTOMER is not an interruption of our work - they are the purpose of it.
  4. A CUSTOMER does us a favor when they call us - we are not doing them a favor by serving them.
  5. A CUSTOMER is part of our business - not an outsider.
  6. A CUSTOMER is not a cold statistic - they are flesh & blood human beings with feeling and emotions just like ours.
  7. A CUSTOMER is not someone to argue or match wits with.
  8. A CUSTOMER is one who brings us his wants - it is our job to fill those wants.
  9. A CUSTOMER is deserving of the most courteous and attentive treatment we can give them.
  10. A CUSTOMER is the lifeblood of our business - without them we have no business.