The key to good service is the degree of focus we place on our customers. Everyone at BCA is dedicated to that premise as we conduct business every day.
1. A CUSTOMER Is The Most Important Person In Our Business.
2. A CUSTOMER Is Not Dependent Upon Us – We Are Dependent Upon Them.
3. A CUSTOMER Is Not An Interruption Of Our Work – They Are The Purpose Of It.
4. A CUSTOMER Does Us A Favor When They Call Us – We Are Not Doing Them A Favor By Serving Them.
5. A CUSTOMER Is Part Of Our Business – Not An Outsider.
6. A CUSTOMER Is Not A Cold Statistic – They Are Flesh & Blood Human Beings With Feelings And Emotions Just Like Ours.
7. A CUSTOMER Is Not Someone To Argue Or Match Wits With.
8. A CUSTOMER Is One Who Brings Us His Wants – It Is Our Job To Fill Those Wants.
9. A CUSTOMER Is Deserving Of The Most Courteous And Attentive Treatment We Can Give Them.
10. A CUSTOMER Is The Lifeblood Of Our Business – Without Them We Have No Business.